Focused studio image of Central Coast relationship therapist writing session notes, used on Red Thread Relationships site to convey professionalism and care.

Terms and Conditions

1. INTRODUCTION

(a) These terms and conditions (Terms) apply when you use this website, www.redthreadrelationships.com.au.

(b) By accessing or using the Website, you agree to be bound by these Terms, which form a binding agreement between you and Red Thread Relationships  ABN 75 322 146002 (we, us or our).

(c) Red Thread Relationships is a counselling and couples therapy practice based in New South Wales, registered with the Australian Counselling Association (ACA), and offering telehealth services to clients across Australia.

(d) If you do not agree to these Terms, you must not use the Website.

(e) We may amend these Terms at any time by updating this page. Your continued use of the Website after any update constitutes acceptance of the amended Terms.

2. ACCESS AND USE OF THE WEBSITE

You must use the Website only for lawful purposes and in accordance with these Terms and all applicable Australian laws. You must ensure that any person accessing the Website on your behalf also complies with these Terms.

3. YOUR OBLIGATIONS

You must not:

(a) copy, reproduce, adapt, modify, sell, reverse engineer or decompile any part of the Website without our prior written consent;

(b) use the Website for any purpose other than browsing information about our services or making genuine enquiries or bookings;

(c) use, or attempt to use, the Website in a way that is unlawful, misleading, deceptive, or fraudulent;

(d) interfere with or disrupt the Website, its servers, or networks;

(e) use automated tools, scraping software, bots, or similar technologies to access the Website;

(f) act in a manner that may damage our professional reputation or standing; or

(g) attempt to breach the Website’s security, including by:

  • gaining unauthorised access to data;

  • testing for vulnerabilities;

  • introducing malicious code; or

  • launching denial-of-service attacks.

4. INFORMATION ON THE WEBSITE

(a) All information provided on the Website is for general informational purposes only.

(b) While reasonable care is taken to ensure accuracy, to the maximum extent permitted by law, we do not guarantee that:

  • the Website will be error-free or continuously available;

  • messages sent via the Website will be received or responded to;

  • information transmitted through the Website will be secure or confidential; or

  • Website content is complete, current, or suitable for your individual circumstances.

(c) Website content does not constitute counselling, therapy, psychological, medical, mental health, or crisis advice, and must not be relied upon as a substitute for professional support.

(d) We may update, change, or remove Website content at any time without notice.

5. NO COUNSELLING OR THERAPEUTIC RELATIONSHIP VIA WEBSITE

(a) Accessing or using this Website, submitting an enquiry, or receiving a response does not create a counsellor–client or therapist–client relationship.

(b) A professional counselling relationship is established only when:

  • informed consent has been provided;

  • a Client Service Agreement has been accepted; and

  • a counselling session has formally commenced.

6. TELEHEALTH INFORMATION

(a) Telehealth services are offered in accordance with applicable Australian laws and professional standards.

(b) While reasonable steps are taken to use secure platforms, you acknowledge that electronic communications carry inherent privacy and security risks beyond our control.

(c) You are responsible for ensuring you have appropriate technology, internet access, and a private environment when engaging in telehealth services.

7. NO CRISIS OR EMERGENCY USE

(a) The Website and its content are not intended for use in emergencies or crisis situations.

(b) If you are at immediate risk or require urgent assistance, you should contact:

  • Emergency Services (000)

  • Lifeline (13 11 14)

  • or attend your nearest hospital.

8. INTELLECTUAL PROPERTY

(a) All content on the Website, including text, graphics, logos, images, videos, downloads, and design elements (Website Content), is owned or licensed by us and protected by intellectual property laws.

(b) You may view the Website for personal use only. You must not reproduce, distribute, publish, or exploit any Website Content without our prior written consent, except as permitted by law.

9. LINKS TO OTHER WEBSITES

(a) The Website may contain links to third-party websites. We do not control and are not responsible for the content, availability, security, or privacy practices of those websites.

(b) The inclusion of a link does not imply endorsement or approval.

10. SECURITY

We do not warrant that the Website is free from viruses or harmful components. You are responsible for taking your own precautions to protect your devices and data when accessing the Website.

11. REPORTING MISUSE

If you become aware of misuse of the Website, inaccuracies in content, or technical issues, please contact us using the details provided on the Website.

12. PRIVACY

Your use of the Website is subject to our Privacy Policy, which explains how personal information is collected, used, stored, and disclosed.

13. LIABILITY

(a) To the maximum extent permitted by law, we exclude all liability for loss or damage arising from your use of, or reliance on, the Website or its content.

(b) Nothing in these Terms excludes any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.

(c) You agree to indemnify us against any loss or liability arising from your breach of these Terms or misuse of the Website.

14. GENERAL

14.1 Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.

14.2 Waiver

A waiver is effective only if it is in writing and signed by the party granting it.

14.3 Severance

If any provision of these Terms is invalid or unenforceable, it will be severed without affecting the remaining provisions.

14.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent.

14.5 Entire Agreement

These Terms constitute the entire agreement relating to your use of the Website and supersede all prior communications.

14.6 Interpretation

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa.